First, check your spam or junk folder — our emails occasionally land there. If it's not there, check that you used the same email address at checkout. If you still can't find it, email support@repworx.app with your name and purchase email and we'll resend it manually within one business day.

Yes — each PACE purchase is good for one complete assessment. If you'd like to retake it, a new purchase at $24.99 is required. Many people find their results shift meaningfully after a significant career change, so a retake after a year or more in a new role can be genuinely useful.

When an employer sponsors your PACE assessment, they cover the $24.99 cost on your behalf. You take the full assessment for free and receive your complete report just as if you'd paid yourself. Your results are shared with the sponsoring employer as part of their candidate evaluation process. You'll be notified of the sponsorship and can accept or decline. Accepting does not obligate you to apply for or accept any job.

Employers with active Repworx accounts can see your PACE profile (archetype, comp type, and lifestyle fit) as part of your rep profile, subject to your visibility settings. You can set your profile to private, control exactly what's visible, or remove your profile entirely at any time through your account settings.

PACE credits let you sponsor free assessments for candidates. You purchase credits in packages (5, 20, or 50). When you send a candidate a PACE invite, a credit is only deducted when they complete the assessment — not when the invite is sent. Declined invites cost nothing. Credits don't expire and can be used across any of your job postings.

Email support@repworx.app immediately with your name, email, and the last 4 digits of the card charged. We'll investigate within one business day and either restore your access or issue a full refund. Please don't initiate a chargeback before contacting us — most issues are resolved quickly.

You can cancel anytime through your account settings under Billing, or by emailing support@repworx.app. Cancellation takes effect at the end of your current billing period — you keep full access until then. We don't offer prorated refunds for unused days in the current period.

Email privacy@repworx.app with the subject line "Account Deletion Request" and include your full name and the email address associated with your account. We'll process your request within 30 days. Note that purchase records may be retained for up to 7 years for legal and tax purposes as described in our Privacy Policy.

PACE is a proprietary assessment developed by OkieApps to provide directional career guidance for sales professionals. It draws on established frameworks in occupational psychology and sales performance research. However, PACE has not been independently peer-reviewed or validated against external benchmarks. Results are intended for self-reflection and career exploration, not as a clinical psychological evaluation or definitive predictor of job performance.