OkieApps LLC wants you to be satisfied with your purchase. This Refund Policy explains the terms under which refunds may be issued for PACE assessments, Repworx employer subscriptions, and PACE credit packages. Please read this policy before completing any purchase.
Because the PACE assessment is a digital product that delivers your full report immediately upon completion, we generally do not offer refunds once you have completed the assessment and your report has been generated and delivered. By completing the assessment and receiving your report, you acknowledge that the digital product has been fully delivered.
If you have purchased the PACE assessment but have not yet started or completed the test, you may request a full refund within 24 hours of purchase. To request a pre-assessment refund, email support@repworx.app with your order details within 24 hours of purchase and before beginning the assessment.
If you experience a technical failure that prevents you from completing the assessment or receiving your report — such as a payment processing error, a failure to deliver the PDF, or a platform outage during your assessment — contact us within 7 days and we will either resolve the issue or issue a full refund at our discretion.
Employer subscriptions are billed monthly and renew automatically. We do not offer prorated refunds for partial months. If you cancel your subscription, your access continues until the end of the current billing period, after which your account will be downgraded. No refund is issued for the remaining days of the billing period.
If annual subscription plans are offered, you may request a prorated refund for unused months within 30 days of your annual renewal date. After 30 days, annual subscription fees are non-refundable.
You may cancel your employer subscription at any time through your account settings or by emailing support@repworx.app. Cancellation takes effect at the end of your current billing period. Cancellation does not entitle you to a refund for the current period.
If you were charged in error due to a billing system issue, or if you were charged after submitting a cancellation request that was confirmed by OkieApps, please contact us within 14 days and we will issue a full refund for the erroneous charge.
PACE credit packages are non-refundable once purchased. Credits are only charged when a candidate completes an assessment — unused credits are not charged and do not expire. If you were charged for credits due to a billing error, contact us within 14 days for a review.
If you are a candidate who received a sponsored PACE assessment from an employer at no cost to you, there is nothing to refund. If you declined the invitation or did not complete the assessment, no charge was made to the employer and no refund is applicable.
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact support@repworx.app first — most issues can be resolved quickly without a formal dispute.
To request a refund, email support@repworx.app with:
We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days depending on your payment method and bank.
OkieApps reserves the right to update this Refund Policy at any time. Changes will be posted here with a revised effective date. Your continued use of the platform constitutes acceptance of the updated policy.
Questions about a charge or refund? Contact us at support@repworx.app and we'll get back to you within 2 business days.